How long will it take for my carpets to dry?

The average drying time is approximately 3-7 hours. Many factors play a role: humidity, fiber type, and degree of treatment involved in the cleaning process.

When can I walk on my carpet?

We pile brush all carpet after cleaning and recommend you stay off of any damp carpet while drying. If you must walk on freshly cleaned carpet, please do not wear shoes - white socks are recommended.

How often should I have my carpets/upholstery professionally cleaned?

Carpet cleaning frequency will depend on the usage of the particular room or piece of furniture. We recommend either quarterly or semi-annual cleaning for more heavily used rooms/areas (family rooms, stairs, halls). Yearly cleaning is normally satisfactory for lesser used rooms (bedrooms, spare rooms).

After you clean my carpets, wil they re-soil more quickly?
We completely rinse out all remaining residue, either from household 'do it yourself' cleaning agents or detergents left behind by companies using outdated methods. We suggest you have your carpet and furniture treated with our protector. This will not only insure that they stay clean longer, but will allow you to clean up any future spills with less effort.

Can you guarantee that you will remove all of my stains?
We at Deep Steam Carpet Cleaners guarantee you the most thorough and professional job available. Depending on the nature of the spill, we will not be able to remove certain stains as they are indeed permanent. We will conduct a pre-cleaning inspection with you and evaluate existing conditions at that time.

How can I best care for my carpets/upholstery between cleanings?
Regular vacuuming and quick spot and spill treatment can keep your carpets and furniture looking their best between professional cleanings. We encourage our valued customers to phone us BEFORE attempting to remove a questional stain. We will be more than happy to offer our assistance over the phone.

What other services does your company offer?
We offer upholstery cleaning and area rug cleaning at our modern plant. We also sell Professional Grade Spot Lifter.

What is the IICRC?
The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is an ANSI* accredited non-profit certifying body for the flooring inspection, floor covering, and specialized fabric cleaning and disaster restoration industry. Organized in 1972 the IICRC currently represents 4,500 certified firms and more than 42,000 certified technicians in 30 coutries. The IICRC, with participation from the entire industry, sets standards for inspection, cleaning, and disaster restoration. The IICRC does not own schools, employ instructors, produce training materials or promote specific brands, cleaning methods, or systems. It approves schools and instructors that meet the criteria established by the IICRC. The IICRC also serves as a consumer referral source for Certified Firms and Inspectors.

Why use Deep Steam?
Deep Steam is an IICRC certified firm and our technicians are IICRC certified.

Carpet cleaning is a non-regulated industry. Anyone can buy a truck and clean carpets!!! The IICRC is an independent, non-profit organization which sets standards, certification and training programs for industry professionals.

Deep Steam uses Steam Extraction - also known as Truck mounted, Hot Water Extraction. Hot water extraction is a proven method of carpet cleaning and approved by carpet mills and manufacturers. Steam is 200+ degrees thus killing germs and bacteria coupled with vacuum extraction at 250 psi, so the carpet is left minimally wet allowing for a short dry time.

When we go to customer homes:

• Assess carpet and any areas of concern with homeowner
• Pretreatment of soiled areas w/detergent based pre-spotting solution, agitation of pre-spotting solution
• Clean - using hot water extraction and detergent based solution
• Rinse and dry passes to extract solution
• Air dry - state of the art equipment cuts down on "dry" time 4-6 hours. Carpet is damp never soaking! (Dryers available with prior notice).